Return & Refund policy

Refund and Returns Policy

1. The Pure Nutrient 60-Day Satisfaction Guarantee

We stand behind our product with a 60-Day Satisfaction Guarantee.

How it works:

  • Customers are encouraged to use the product consistently for up to 60 days.

  • If they do not see satisfactory results, they may request a refund under our guarantee.

Conditions:

  • The refund request must be submitted within 7 days after the 60th day from the delivery date.

  • The customer must provide:

    • A valid order number; or

    • Proof of purchase.

  • This guarantee applies to first-time purchases only.

  • The customer must confirm that the product was used consistently for the full 60 days as directed.

  • This is a results-based guarantee and does not require the physical product to be returned.

2. Eligibility for Returns

We accept physical returns only under the conditions stated below.

To be eligible for a return:

  • The return request must be submitted within 60 days of delivery.

  • The product must be:

    • Unopened;

    • Unused; and

    • In its original condition and packaging.

  • The customer must contact our support team before returning the product to request return approval.

Important information:

  • Returns sent without prior approval will not be eligible for a refund.

  • Refunds will be processed only after the returned item has been received and inspected.

  • Refused or undeliverable shipments will not be refunded.

Return shipping costs:

  • Customers are responsible for all return shipping costs.

  • If a customer receives an incorrect or damaged product, Pure Nutrient will cover the return shipping costs.

3. Australian Consumer Law (ACL)

  • Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

  • You are entitled to a replacement or refund for a major failure.

  • You may also be entitled to compensation for any other reasonably foreseeable loss or damage.

  • This policy is in addition to your statutory rights under the Australian Consumer Law.

4. How to Initiate a Return

To request a return, please contact our support team:

  • Email: support@trypurenutrient.com

  • Please include:

    • Your order number; and

    • The reason for the return.

  • Once your request is reviewed and approved, we will provide:

    • A Return Authorization; and

    • The correct return address.

5. Refunds

Once your returned product has been received and inspected:

  • We will issue the approved refund to your original payment method within 5 business days.

  • Restocking fees:

    • We do not charge restocking fees.

  • Original shipping costs:

    • Original shipping costs, if any, are non-refundable.

  • Return shipping costs:

    • Customers are responsible for return shipping costs unless the product received was incorrect or damaged.

6. Contact Information

For questions about this Refund and Returns Policy, please contact us: